Refund & Shipping Policy for Filflip.com
Returns
Due to the nature of our personalized items, orders can only be refunded if they have not yet been processed. Once an item has been shipped, it is eligible only for exchange. We strive to ensure each customer is 100% satisfied with our service, so if you have concerns, please reach out to us at Whatsapp: 0319-0305928, and we will be glad to assist on a case-by-case basis.
To qualify for an exchange, the reason for the request must meet the conditions of our return/exchange policy.
Additional Non-returnable Items:
- Gift cards
To complete an exchange, please provide a receipt or proof of purchase.
Refunds (if applicable)
Once we receive and review your cancellation request, we will send you an email notification. This email will confirm if your refund has been approved. If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Shipping Policy
Thank you for choosing Filflip.com! We aim to make your shopping experience smooth and enjoyable. Here are the details of our shipping policy:
Shipping Costs:
Shipping costs are calculated based on the weight of your order and delivery location. You can review the shipping charges at checkout before finalizing your purchase.
Order Processing:
Once you place an order, our team works promptly to process it within 1-2 business days. You’ll receive a confirmation email with tracking information once your order has been shipped.
Order Tracking:
You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about the delivery status, please reach out to our customer service team.
Returns and Exchanges:
For additional details on returns and exchanges, please refer to our Return Policy.
If you have further questions about our shipping policy, don’t hesitate to contact us. We’re here to help!